Eclair at the Bay requires a 24 hour notice to cancel an order. A 75% refund will be given and refunded to the credit card used or put on a gift card for in-store credit. (No cash refunds are given). Eclair at the Bay retains 25% of the order price for transaction fees in processing orders and refunds, ingredients ordered and prep-work done for orders placed. Failure to receive a 24 hour notice for cancellation will result in no refund given. The 24 hour notice is from the TIME AND DAY of pick-up or delivery requested. This does not include cakes. (See Cake Policy below).
All cakes must be cancelled one week in advance to receive a full refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. (No cash refunds are given). Failure to cancel within 24 hours of cake pick-up or delivery date and time will result in no refund given.
We are not responsible for any damages done to cakes that leave our bakery when we are not delivering them.